Resources

An efficient contact center enables the company to contact its customers at all times. It also enables companies continuously monitor customer satisfaction levels and be able to provide high quality services.


Creating your own contact center is a time-consuming and costly process. It requires a purchase a of advanced systems and applications. Therefore, a far better solution for most companies is to focus on their core business and outsource their contact center.


Our multi-channel contact center combines the latest technology with the knowledge and experience of our experts. We provide comprehensive customer service through all channels of direct communication.


Contact center in PCM is equipped with the latest systems, which allows you to save money and time. Systems that we have include:


Interactive Voice Response - IVR is often the first point of contact with customers. The intelligent use of IVR can significantly reduce the cost of helpline service and save customers’ time.


ACD - (Automatic Call Distribution) automatic distribution of incoming calls.


CRM - Customer Relationship Management - Customer Relationship Management. The system collects information about the client and his activities.


WF - Work Flow - the flow of work. It is a system facilitating the electronic circulation of documents


PDS (Predictive Dialing System) PDS - is a system automatically dialing telephone calls and transmitting them to consultants.


FaxSerwer - Fax has many significant advantages which e-mail cannot guarantee. The system ensures integration with CRM.

E-mail marketing - e-mail is becoming increasingly popular channel of communication with clients. Companies use e-mail marketing not only to make sales and share information, but also to build relationships with clients. Advantages e-mail marketing include low costs and short time needed to reach customers.
 

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