Services

Efficient contact center is the basis for maintaining continuous contact between the company and its customers. Thanks to a contact center customers can contact the representatives of a company, obtain the required information, or make a complaint. Companies, on the other hand, can continuously monitor customer satisfaction levels and ensure the highest quality of services and customer service.

Customer service is extremely important, but starting a contact center is time-consuming, costly and often unprofitable investment. Outsourcing contact center allows you to focus on your core business. As a result, customer service generates lower costs and it becomes more efficient.

Our multi-channel Customer service combines the state-of-the-art technology with the knowledge and experience of our experts. We provide comprehensive outsourcing of customer service, using all available channels of direct communication.

Contact center services offered by PCM include:
 

* comprehensive support for multi-channel and multilingual contact centers
* welcome calls and dispatch gifts
* cross-selling
* up-selling
* automatic Voice Response (IVR),
* orders, reservations and sales by telephone
* supporting information, competition, complaint, and technical hotlines
* customer retention programs
* loyalty programs
* customer satisfaction surveys
* CRM system
* transferring the surplus of incoming phone calls (overflow)
* drawing up documents,contracts and invoices
* archivization

Outsourcing contact center and customer service results in the following benefits:
 

* you save time and money
* you gain knowledge of customer’s preferences and expectations
* you improve your company image
* you improve customer service level by adding additional communication channels such as direct mail, e-mail marketing, fax mailing, SMS
* contact center enables continuous and efficient communication with customers
* optimization of marketing processes
* multistage security system ensures high security of data
 

In order to receive an offer meeting your needs, please complete the on-line query